Terms and Conditions CylBet — A Complete Guide for Users

1. Acceptance of Terms and Conditions

By registering, logging in or using any services provided by CylBet through the website cylbet.fun or our mobile app, you hereby agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of this document, you are not permitted to use the CylBet platform.

These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "User" or "Member") and cylbet (hereinafter referred to as "Platform", "We", or "cylbet"). This document should be read together with Privacy Policy and Responsible Gaming Policy ours, each of which forms part of the overall agreement between you and CylBet.

2. Account Eligibility and Registration

To register and use the CylBet platform, you must meet all of the following eligibility requirements at all times during your use of the platform:

• Aged 18 years and above on the date of registration.
• Is an individual acting in a personal capacity, not as an agent or representative of any third party.
• Not on an active self-exclusion list on any gambling platform.
• Not residing in a jurisdiction that prohibits participation in online gaming activities.
• Have full legal capacity to enter into a binding agreement.

Registration Process

Upon registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and a valid Malaysian mobile number. cylbet reserves the right to request document verification (KYC) at any time to confirm the accuracy of the information provided. Each user is only permitted to hold one account only. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of all fund balances.

3. Account Security and Password

You are solely responsible for keeping your account login credentials confidential. CylBet recommends using a strong password (at least 8 characters combining uppercase letters, lowercase letters, numbers and symbols) and never sharing your account details with anyone.

If you suspect your account has been accessed without authorization, please contact the cylbet support team immediately via live chat. cylbet shall not be liable for any losses arising from a user's own negligence in maintaining their account security.

4. Deposit and Payment Methods

CylBet accepts a wide range of deposit methods including FPX bank transfer, Visa and Mastercard credit/debit cards, and Touch 'n Go eWallet, Boost and GrabPay digital wallets. All deposits are processed through secure payment channels with 256-bit SSL encryption.

Payment Methods	Minimum Limit	Maximum Limit	Processing Time
Bank Transfer (FPX)	RM 20	RM 30,000	Instant
Credit / Debit Card	RM 30	RM 10,000	Instant
Touch 'n Go eWallet	RM 10	RM 5,000	Instant
Boost / GrabPay	RM 10	RM 5,000	Instant

CylBet does not charge any processing fees for deposits. However, your financial service provider may impose additional charges that are beyond CylBet's control. All deposits must be made using a payment method registered under the account holder's name only — third-party deposits are not accepted.

5. Fund Withdrawal

Users may submit a withdrawal request at any time, subject to the following conditions:

• Account has completed full KYC verification.
• No outstanding bonus rollover requirements.
• The minimum withdrawal limit is RM 50 per transaction.
• Withdrawals must be made to a bank account or digital wallet registered under the same user's name.
• The daily withdrawal limit is RM 50,000 for standard accounts.

Withdrawal processing time is between 1 to 24 hours on business days. CylBet reserves the right to request additional supporting documents before approving a withdrawal for compliance and fraud prevention purposes. Withdrawal requests requiring further review may take up to 3 business days.

6. Bonuses, Promotions and Rollover Requirements

CylBet offers a variety of bonuses and promotions from time to time. Each bonus offer has its own terms and rules as specified on the relevant promotions page. The general terms applicable to all CylBet bonuses are as follows:

• Each bonus may only be claimed once unless otherwise stated.
• The standard rollover requirement is between 15x and 30x depending on the bonus type.
• The validity period for each bonus is 7 to 30 days from the credit date.
• CylBet reserves the right to void bonuses if there is evidence of abuse, fraud or exploitation of the system.
• Bonuses cannot be transferred between accounts or converted directly to cash before the rollover requirements are met.
• Some games may be excluded or carry a different rollover contribution (for example, table games may contribute 10% compared to 100% for slots).

Bonus Abuse Detection

CylBet employs an automated detection system to identify suspicious wagering patterns. If the system detects the use of low-risk betting strategies solely to fulfil rollover requirements — such as two-sided betting or abnormal wagering patterns — CylBet reserves the right to void the relevant bonus and forfeit any winnings derived from it.

7. Game Rules

All games offered at cylbet operate using a certified Random Number Generator (RNG) audited by an independent testing body. Every game outcome is final and cannot be disputed unless a verifiable technical error can be demonstrated.

In the event of a technical disruption or system failure during an active game session, CylBet will attempt to restore the session to its last recorded state. If restoration is not possible, all affected bets will be fully refunded to the user's account. CylBet is not liable for any disruptions caused by connectivity issues on the user's end.

8. Prohibited User Conduct

Cylbet users are strictly prohibited from doing the following:

• Using automation software, bots, scripts, or any third-party tools to play or interact with the platform.
• Colluding with other players to manipulate game outcomes.
• Exploiting bugs or technical vulnerabilities on the platform for unfair advantage.
• Registering with false information or using another person's identity.
• Using the platform for money laundering or any other illegal activities.
• Distributing threatening, abusive, or harmful content targeting other users or cylbet staff.

9. Account Closure and Suspension

CylBet reserves the right to suspend or close any user account without prior notice if there is evidence of a breach of these Terms and Conditions, fraudulent activity, system abuse, or upon request by a relevant authority. Users may also request voluntary account closure at any time by contacting our support team.

In the event of account closure due to a violation, CylBet reserves the right to withhold any funds in the account pending an ongoing investigation. If the investigation finds no evidence of fraud, the eligible balance will be returned to the user via the original payment method within 14 business days.

10. Limitation of Liability

CylBet shall not be liable for any indirect, incidental or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from game outcomes.
• Service disruptions due to system maintenance or circumstances beyond our control.
• Technical issues caused by the user's device or internet connection.
• Actions by third parties such as payment service providers.

Cylbet's maximum total liability to any user under any circumstances shall not exceed the net deposit amount made by that user within the 30 days preceding the claim.

11. Responsible Gaming

CylBet is fully committed to responsible gaming principles. We provide a range of tools to help users maintain control over their gaming activity. These tools are accessible directly from your account settings and include deposit limits, loss limits, session time limits, temporary self-exclusion and long-term self-exclusion.

If you feel that your gaming is beginning to affect your personal, financial or emotional well-being, we encourage you to use our self-exclusion tools or contact our support team for assistance. Further information is available on the page Responsible Gaming ours.

12. Changes to Terms and Conditions

CylBet reserves the right to modify, add or remove any section of these Terms and Conditions at any time. Material changes will be communicated to users via their registered email or in-platform notifications at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

Continued use of the cylbet platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and withdraw any eligible balance before the effective date.