Privacy Policy cylbet — Your Personal Data Protection

1. Introduction

Cylbet ("we", "Platform", or "cylbet") respects the privacy of every user who registers and uses our services at cylbet.fun. This Privacy Policy explains in detail the types of personal information we collect, the purposes for which it is used, how we protect it, and the rights you hold regarding that data.

By registering an account or using any part of the cylbet platform, you agree to the data collection and usage practices described in this Privacy Policy. This document should be read together with Terms and Conditions ours, which forms part of the overall agreement between you and cylbet.

2. Information We Collect

Cylbet collects your personal information through several channels as you interact with our platform. The types of information we collect are as follows:

Information You Provide Directly

• Registration information: Full name, date of birth, email address, mobile number, and password (in encrypted form).
• KYC (Know Your Customer) Information: A copy of your identification document (MyKad), passport, or other valid ID when requested for account verification.
• Financial information: Bank account details, credit/debit card numbers (stored in encrypted format), and records of deposit and withdrawal transactions.
• Support communications: Any messages, complaints, or enquiries you send to the cylbet support team via live chat or email.

Information Collected Automatically

• Technical data: IP address, browser type, device operating system, screen resolution, and app version.
• Usage data: Pages visited, session duration, games played, login frequency, and navigation patterns within the platform.
• Location data: General location information based on your IP address for jurisdiction verification and fraud prevention purposes.
• Mobile device data: Device identifier, operating system, and the version of the cylbet mobile app installed if you are using our mobile app.

Data Categories	Primary Purpose	Retention Period
Registration Information	Account management & identity verification	Throughout active account period + 5 years
KYC Documents	Legal compliance & fraud prevention	5 years after account closure
Transaction Records	Financial records & internal audit	7 years (legal requirement)
Technical Data & Logs	Security & system improvements	12 rolling months
Support Communications	Historical reference & quality assurance	3 years after last interaction

3. How We Use Your Data

Cylbet uses the personal information collected for the following purposes, all of which are lawful under Malaysia's PDPA framework:

• Account management: Create and maintain your account, process logins, and ensure the security of your session.
• Transaction processing: Process deposits, withdrawals, and any payments related to your gaming activity.
• Identity verification (KYC): Verify that you meet the minimum age requirement and protect the platform from unlawful use.
• Customer support: Address enquiries, resolve complaints, and provide technical assistance to you.
• Service communications: Send important notifications regarding your account, transactions, policy changes, and security information.
• Platform improvements: Analyse usage patterns to improve user experience, platform performance, and game offerings.
• Marketing (with consent): Send promotional offers, bonuses, and platform updates if you have given consent to receive marketing communications.
• Fraud prevention: Detect and investigate suspicious activity, money laundering, and platform abuse.
• Legal compliance: Meet reporting and compliance obligations under applicable laws.

4. Sharing Information with Third Parties

Cylbet does not sell your personal data to any party. However, under certain limited circumstances, we may share your information with the following parties:

Integrated Service Providers

We work with carefully selected third-party service providers to handle specific functions of our platform, including payment processors, KYC verification service providers, cloud infrastructure providers and analytics tool providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.

Legal Requirements

Cylbet may disclose your personal information to government authorities, law enforcement bodies, or courts when required to do so by applicable law, court order, or in efforts to prevent fraud and illegal activity.

Business Transfers

In the event of any merger, acquisition, or transfer of cylbet's business assets, user data may be transferred as part of that transaction. Users will be notified in advance before their data becomes subject to a different privacy policy.

5. Data Storage and Security Measures

Cylbet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) available for all user accounts.
• Role-based access control (RBAC) ensuring staff only access data necessary for their duties.
• Periodic security audits by independent cybersecurity firms.
• 24/7 system monitoring to detect unusual activity or intrusion attempts.
• A defined incident response plan to address any data breach promptly.

6. Cookies and Tracking Technologies

Cylbet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functionality such as maintaining your login session. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us identify areas for improvement.
• Functional cookies: Enables the platform to remember your preferences such as language, time zone and display settings.
• Analytics cookies: Used by third-party analytics tools we employ to understand aggregated, anonymised usage patterns.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the cylbet platform.

7. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection principles, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, you may submit a request via live chat within the platform or through our support email. cylbet will respond to all valid requests within 30 working days from the date of receipt.

8. Children's Privacy

The cylbet platform is exclusively for users aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18. Should we discover that a child's personal data has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account.

If you believe that a minor has registered an account at cylbet, please contact our support team immediately so we can take the appropriate action.

9. Links to Other Websites

The cylbet platform may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies to the cylbet platform only. cylbet is not responsible for the privacy practices of third-party websites, and we encourage you to read the privacy policy of every website you visit.

10. Amendments to the Privacy Policy

Cylbet reserves the right to update this Privacy Policy from time to time in line with changes in legislation, business operations, or improvements to our data protection practices. Any material changes will be communicated to users via:

• In-platform notifications that will appear upon your next login.
• Email notification to your registered email address at least 14 days before the changes take effect.
• Display of the latest "Updated" date at the top of this document.

Continued use of the cylbet platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how cylbet handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly within the cylbet platform.
• Email: [email protected]
• Response time: We will respond within 3 business days for general enquiries and 30 business days for formal data rights requests.

If you believe that cylbet has failed to address your privacy concerns satisfactorily, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible under PDPA 2010. You may also refer to the page FAQ us for answers to frequently asked questions regarding privacy and account security.